Three places to start: the support policy with coverage hours and response targets, the help centre with step-by-step guides for the handheld app and the web back office, and the contact form for anything else. Incidents are reported by email to support@linari.app.
Coverage hours by plan, incident severities P1 to P4, response targets, go-live hypercare, responsibilities and exclusions. Policy version 1.0.
How-to guides for receiving, put-away, picking, checking and dispatch on the handheld, and for the web back office, stock control and reports.
Questions about your plan, a new warehouse, training days or an integration. For incidents, use the email channel above so the response clock starts.
Extended support runs until 22:00 and on weekends; 24/7 critical-incident cover is included on Enterprise and available as an add-on on Professional. See the pricing page for the figures.